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Job Context
As a Customer Support Specialist at HH8 Security, you will be the first point of contact for our clients, providing exceptional service and addressing inquiries with efficiency and expertise. This role is critical to maintaining our customer satisfaction and loyalty, offering support for cybersecurity services, resolving technical issues, and assisting with product-related queries.
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Job Responsibility
- Respond to customer inquiries via email, phone, and live chat, ensuring prompt and accurate assistance.
- Troubleshoot and resolve customer issues, offering technical support and guidance on HH8 Security products and services.
- Document customer interactions, issues, and resolutions in our support ticketing system.
- Collaborate with other teams, including Technical Support and Sales, to ensure comprehensive client solutions.
- Conduct follow-ups to ensure customer satisfaction and verify issue resolution.
- Assist in developing customer support guides, FAQs, and documentation to improve user experience.
- Provide feedback to improve products and enhance customer service quality.
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Educational Requirement
education doesn't matter knowledge and skills are important in HH8 security
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Experience Requirement
- Minimum of 1-2 years of experience in customer support, client services, or a similar role.
- Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk) is preferred.
- Familiarity with cybersecurity concepts or technical support experience is a plus but not required.
Jobs Information
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Company Name
HH8 security -
Job Category
Technical Support and Operations -
Job Position
Customer Support -
Job Type
part time -
Salary
Negotiable -
Job Location
Online -
Deadline
01 Jan 2030